Learn more by exploring the Frequently Asked Questions below.
We’ve created a new way to ensure your Ultimate WiFi experience is delivered with ease and simplicity.
Our technicians will validate that the service is active at your house. Then, we’ll deliver the equipment right to your door.
The CommandIQ™ WiFi app makes setup quick, easy and secure. We’ll walk you through that process and provide you with 24/7 support.
Locate and disconnectthe power on your existing GigaCenter
Unbox your new routerUltimate Wi-Fi system.
Before moving on, disconnect the ethernet cables from the GigaCenter and connect them to the same ports on the back of the GigaSpire.
Take power cord and plug it into Router and wall outlet. Your system may take up to 10 minutes toboot up.
A green light will indicate a success installation. Now lets get up set up with the CommandIQ Wi-Fi app
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Tailor your home network experience your way from the palm of your hand. With the CommandIQ app from your broadband service provider, you can manage every aspect of your experience. Monitor network traffic, prioritize device usage, run bandwidth tests, create guest networks, and set parental controls. With a simple tap of a button, you can customize settings across connected devices, applications, and rooms in your home.
You set the boundaries. We help you enforce them. CommandIQ comes with access to ExperienceIQ, an additional service within the app that allows you manage screen time and content and control internet access for every connected device in your home.
You lock your doors and windows, so why not your network? CommandIQ comes with access to ProtectIQ, an additional service within the app that guards your network against viruses and malware, and keeps bad actors from infiltrating your network, 24/7.
Get help over the phone or online 24/7. We’re here to answer your questions and help you use your subscription to the fullest.
