{"id":804,"date":"2025-09-29T04:19:27","date_gmt":"2025-09-29T04:19:27","guid":{"rendered":"https:\/\/www.harperstage.com\/anybsp\/support\/"},"modified":"2025-10-20T14:32:14","modified_gmt":"2025-10-20T14:32:14","slug":"support","status":"publish","type":"page","link":"https:\/\/www.harperstage.com\/anybsp\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"\" style=\"\" >\n    \n    <section class=\"u-clearfix u-palette-1-base u-section-2\" id=\"sec-4fe3\">\n      <div class=\"u-clearfix u-sheet u-valign-bottom-lg u-valign-bottom-sm u-valign-bottom-xl u-sheet-1\">\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-layout\" style=\"\">\n            <div class=\"u-layout-row\" style=\"\">\n              <div class=\"u-container-align-center-sm u-container-align-center-xs u-container-style u-layout-cell u-size-30-lg u-size-30-xl u-size-30-xxl u-size-60-md u-size-60-sm u-size-60-xs u-layout-cell-1\">\n                <div class=\"u-container-layout u-valign-middle-lg u-valign-middle-md u-valign-middle-sm u-valign-middle-xs u-container-layout-1\">\n                  <p class=\"u-align-center-md u-align-center-sm u-align-center-xs u-align-left-lg u-align-left-xl u-text u-text-1\">SUPPORT, FAQ, KNOWLEDGE BASE<\/p>\n                  <h1 class=\"u-align-center-md u-align-center-sm u-align-center-xs u-align-left-lg u-align-left-xl u-text u-text-white u-text-2\">Get Answers to<br>All Your Questions \n                  <\/h1>\n                  <p class=\"u-align-center-md u-align-center-sm u-align-center-xs u-align-left-lg u-align-left-xl u-text u-text-default u-text-3\"> Need help with your device or app? Whether it\u2019s setting up your router, troubleshooting your phone, or managing our mobile app, we\u2019ve got you covered. Check out quick guides, updates, and how-tos for all your hardware and software needs.<\/p>\n                <\/div>\n              <\/div>\n              <div class=\"u-container-style u-layout-cell u-size-30-lg u-size-30-xl u-size-30-xxl u-size-60-md u-size-60-sm u-size-60-xs u-layout-cell-2\">\n                <div class=\"u-container-layout u-valign-bottom u-container-layout-2\">\n                  <img decoding=\"async\" class=\"u-align-center-md u-align-center-sm u-align-center-xs u-image u-image-default u-image-1\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/Asset99-1.png\" alt=\"\" data-image-width=\"847\" data-image-height=\"973\">\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <section class=\"u-align-center u-clearfix u-container-align-center u-container-align-center-lg u-container-align-center-xl u-section-3\" id=\"block-6\">\n      <div class=\"u-clearfix u-sheet u-valign-middle-lg u-valign-middle-sm u-valign-middle-xs u-sheet-1\">\n        <h2 class=\"u-align-center u-text u-text-1\">AnyBXP Support<\/h2>\n        <p class=\"u-align-center u-text u-text-2\"> Get help for all of your devices and apps in one place, or connect with us directly.<\/p>\n      <\/div>\n    <\/section>\n    <section class=\"u-align-center u-clearfix u-container-align-center u-section-4\" id=\"block-7\">\n      <div class=\"u-align-left u-clearfix u-sheet u-valign-middle u-sheet-1\">\n        <div class=\"u-expanded-width u-list u-list-1\">\n          <div class=\"u-repeater u-repeater-1\">\n            <div class=\"u-container-style u-list-item u-repeater-item\">\n              <div class=\"u-container-layout u-similar-container u-valign-top u-container-layout-1\"><span class=\"u-align-center u-file-icon u-icon u-icon-1\" data-href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#block-8\"><img decoding=\"async\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/gigaspire2-1.png\" alt=\"\"><\/span>\n                <h3 class=\"u-align-center u-text u-text-1\">\n                  <a class=\"u-active-none u-border-none u-btn u-button-link u-button-style u-hover-none u-none u-text-palette-1-base u-btn-1\" href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#block-8\"> GigaSpire&nbsp;<\/a>\n                <\/h3>\n                <a href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#block-8\" class=\"u-active-none u-align-center u-border-2 u-border-hover-palette-1-dark-1 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-button-style u-hover-none u-none u-text-body-color u-btn-2\">GO TO FAQ <\/a>\n              <\/div>\n            <\/div>\n            <div class=\"u-container-style u-list-item u-repeater-item\">\n              <div class=\"u-container-layout u-similar-container u-valign-top u-container-layout-2\"><span class=\"u-align-center u-file-icon u-icon u-icon-2\" data-href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-cc12\"><img decoding=\"async\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/gigamesh2-1.png\" alt=\"\"><\/span>\n                <h3 class=\"u-align-center u-text u-text-2\">\n                  <a class=\"u-active-none u-border-none u-btn u-button-link u-button-style u-hover-none u-none u-text-palette-1-base u-btn-3\" href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-cc12\"> GigaSpire Mesh<\/a>\n                <\/h3>\n                <a href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-cc12\" class=\"u-active-none u-align-center u-border-2 u-border-hover-palette-1-dark-1 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-button-style u-hover-none u-none u-text-body-color u-btn-4\"> GO TO FAQ <\/a>\n              <\/div>\n            <\/div>\n            <div class=\"u-container-style u-list-item u-repeater-item\">\n              <div class=\"u-container-layout u-similar-container u-valign-top u-container-layout-3\"><span class=\"u-align-center u-file-icon u-icon u-icon-3\" data-href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-07a8\"><img decoding=\"async\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/commandiq-support-page-1.png\" alt=\"\"><\/span>\n                <h3 class=\"u-align-center u-text u-text-3\">\n                  <a class=\"u-active-none u-border-none u-btn u-button-link u-button-style u-hover-none u-none u-text-palette-1-base u-btn-5\" href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-07a8\"> CommandIQ App<\/a>\n                <\/h3>\n                <a href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-07a8\" class=\"u-active-none u-align-center u-border-2 u-border-hover-palette-1-dark-1 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-button-style u-hover-none u-none u-text-body-color u-btn-6\"> GO TO FAQ <\/a>\n              <\/div>\n            <\/div>\n            <div class=\"u-container-align-center u-container-style u-list-item u-repeater-item\">\n              <div class=\"u-container-layout u-similar-container u-valign-top u-container-layout-4\"><span class=\"u-align-center u-file-icon u-icon u-icon-4\" data-href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-2510\"><img decoding=\"async\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/protectiq-supportpage-1.png\" alt=\"\"><\/span>\n                <h3 class=\"u-align-center u-text u-text-4\">\n                  <a class=\"u-active-none u-border-none u-btn u-button-link u-button-style u-hover-none u-none u-text-palette-1-base u-btn-7\" href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-2510\"> ProtectIQ<\/a>\n                <\/h3>\n                <a href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-2510\" class=\"u-active-none u-align-center u-border-2 u-border-hover-palette-1-dark-1 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-button-style u-hover-none u-none u-text-body-color u-btn-8\"> GO TO FAQ <\/a>\n              <\/div>\n            <\/div>\n            <div class=\"u-container-style u-list-item u-repeater-item\">\n              <div class=\"u-container-layout u-similar-container u-valign-top u-container-layout-5\"><span class=\"u-align-center u-file-icon u-icon u-icon-5\" data-href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-2cba\"><img decoding=\"async\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/experienceiqsupportpage-1.png\" alt=\"\"><\/span>\n                <h3 class=\"u-align-center u-text u-text-5\">\n                  <a class=\"u-active-none u-border-none u-btn u-button-link u-button-style u-hover-none u-none u-text-palette-1-base u-btn-9\" href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-2cba\"> ExperienceIQ<\/a>\n                <\/h3>\n                <a href=\"https:\/\/www.harperstage.com\/anybsp\/support\/#sec-2cba\" class=\"u-active-none u-align-center u-border-2 u-border-hover-palette-1-dark-1 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-button-style u-hover-none u-none u-text-body-color u-btn-10\"> GO TO FAQ <\/a>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-section-5\" id=\"block-8\">\n      <div class=\"u-clearfix u-sheet u-valign-middle-md u-sheet-1\">\n        <h3 class=\"u-align-center u-text u-text-1\">GigaSpire<\/h3>\n        <h4 class=\"u-align-center-xs u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-text u-text-2\">GigaSpire Set-Up<\/h4>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-72 u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-1\">\n                <div class=\"u-container-layout u-container-layout-1\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-19.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/OriginalFile-6-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-2\">\n                <div class=\"u-container-layout u-container-layout-2\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-1-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-2-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-container-style u-layout-cell u-size-20 u-layout-cell-3\">\n                <div class=\"u-container-layout u-valign-middle-xl u-valign-top-lg u-valign-top-md u-valign-top-sm u-container-layout-3\">\n                  <div class=\"custom-expanded u-align-center u-uploaded-video u-video u-video-contain u-video-3\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-2-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-3-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-3\">Connecting Wired Devices to Your System<\/h4>\n        <h4 class=\"u-align-center u-text u-text-4\"> Setting Up Your Wi-FI and App<\/h4>\n        <h4 class=\"u-align-center u-text u-text-5\"> How to Set Up Your System<\/h4>\n        <h4 class=\"u-align-center-xs u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-text u-text-6\">GigaSpire FAQ<\/h4>\n        <div class=\"u-accordion u-align-left u-collapsed-by-default u-expanded-width-md u-expanded-width-sm u-expanded-width-xs u-spacing-2 u-accordion-1\" role=\"tablist\">\n          <div class=\"u-accordion-item\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-1\" id=\"link-accordion-7c0e\" aria-controls=\"accordion-7c0e\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Q. What do the lights on my GigaSpire BLAST mean while it\u2019s booting up?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-1\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-0330\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-0330\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-1\" id=\"accordion-7c0e\" aria-labelledby=\"link-accordion-7c0e\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-container-layout-4\">\n                <div class=\"u-clearfix u-custom-html u-custom-html-1\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <h3 class=\"question\"><\/h3>\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>The LEDs located on the corner of the GigaSpire BLAST provide information on the status and current state of the system. Below, you will find a detailed status of the power-up cycle.<\/p>\n                        <h3 class=\"headerBigStyle\" style=\"font-family: 'Open Sans', 'sans serif';\">Power-up Cycle Status<\/h3>\n                        <table class=\"card-table large-only stacktable table table-striped\" style=\"border: 0px;\" border=\"0\" cellspacing=\"0\">\n                          <thead>\n                            <tr>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">Status<\/th>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">Function<\/th>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">LED Status<\/th>\n                            <\/tr>\n                          <\/thead>\n                          <tbody>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Off<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Power is off.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">1. The unit has not been turned on, or<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">2. There is no power to the unit, or<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">3. The UPS battery has been discharged and there is insufficient power to continue operation.<\/p>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are Off.<\/span>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Booting Up, Software Upgrade in Process<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Unit is in the boot-up process or service\/software is being upgraded.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Flashes cyan every second assuming software has taken over.<\/p>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On.<\/span>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Boot-up Failure<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Boot-up failed. (assuming software has taken over)<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On, flashing red. Cycles at 0.8 seconds.<\/span>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Connected to Internet<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Unit has successfully booted up, local services are up, and connected to the Internet.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">LED 1 is On, Cyan. LED 2, 3, 4 are Off.<\/span>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Service Failure, No Internet<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">No service, no Internet.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On, Red. Cycles at 1.6 seconds<\/span>\n                              <\/td>\n                            <\/tr>\n                          <\/tbody>\n                        <\/table>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                <div class=\"u-clearfix u-custom-html u-custom-html-2\"><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-2\" id=\"link-accordion-05cb\" aria-controls=\"accordion-05cb\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Q. What is the WPS Button for?<br><\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-2\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-5fa8\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-5fa8\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-2\" id=\"accordion-05cb\" aria-labelledby=\"link-accordion-05cb\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-top u-container-layout-5\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-3\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>WPS stands for Wi-Fi Protected Set-up and is a security standard that makes it easier and faster to connect your GigaSpire BLAST to other wireless devices. Instructions below show you how to use the WPS button for pairing.<\/p>\n                        <table class=\"card-table large-only stacktable table table-striped\" style=\"border: 0px;\" border=\"0\" cellspacing=\"0\">\n                          <thead>\n                            <tr>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">Status<\/th>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">Function<\/th>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">LED Status<\/th>\n                            <\/tr>\n                          <\/thead>\n                          <tbody>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa has been triggered, Alexa is listening<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Alexa is listening and active. Listening once the trigger word is heard.<\/p>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Cyan on continuously.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa Thinking<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa is thinking waiting for a response from AVS.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Toggles from Cyan to Blue every 0.62 seconds.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa Responding<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Response received from AVS and voices the response.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Toggles from Cyan to Blue every 1.26 seconds.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">On-going Alexa Activities<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">On-going Alexa actives such as playing music, reading news, reading e-books.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are Off.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">GigaSpire BLAST LED status returns once Alexa activities are complete.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa Notifications<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa notifications have arrived. One 0.62 second burst followed by an off cycle (same duration) for each received notification.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are affected.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Toggles for 0.62 seconds between Yellow and Off.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa Notifications Queued<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa notifications have arrived but have not been requested by the user. Continuous slow pulse until notifications are picked up. This state continues unless a temporary interruption by a regular Alexa listen\/think\/respond interaction is requested. Returns to GigaSpire LED status once all notifications have been picked up.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are affected.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Toggles for 1.26 seconds between Yellow and Off.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa Do Not Disturb (DND)<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa DND has been provisioned. (Enable DND, Disable DND)<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are affected.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Toggles for 1.26 seconds between Purple and Off.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa System\/Configuration Change<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa status is changed. (For example: changing of the wake word from within the Alexa App)<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Toggles every 1.26 seconds between Orange and Off until update is complete.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Returns to GigaSpire BLAST behavior when done.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Alexa System Alarm<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Alexa is not functional. Alarm status is triggered after:<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">The Wake word is uttered and there is no response from Alexa Cloud.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">The local Internet connection has been lost.<\/p>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">All four LEDs are On.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Toggles three times only at 0.62 seconds between Red and Off before returning to GigaSpire BLAST LED status.<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Mute Microphone<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Applies to the square LED on the top of the 2026E GigaSpire BLAST.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Default position is microphone On (LED Off).<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Pressing the Mute microphone icon causes the LED to illuminate solid Red.<\/p>\n                              <\/td>\n                            <\/tr>\n                          <\/tbody>\n                        <\/table>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-3\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-3\" id=\"link-accordion-a6bb\" aria-controls=\"accordion-a6bb\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Q. How do I know my GigaSpire BLAST has \u201ccompleted boot-up?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-3\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-6579\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-6579\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-3\" id=\"accordion-a6bb\" aria-labelledby=\"link-accordion-a6bb\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-container-layout-6\">\n                <div class=\"u-clearfix u-custom-html u-expanded-width u-custom-html-4\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>When the LED is solid blue, which indicates an active Internet connection, or is blinking red, which means there is no service or Internet connection detected.<\/p>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-4\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-4\" id=\"link-cdff\" aria-controls=\"cdff\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Q. Where is the best place to put the GigaSpire BLAST?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-4\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-9187\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-9187\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-4\" id=\"cdff\" aria-labelledby=\"link-cdff\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-middle u-container-layout-7\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-5\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>The best place to put the GigaSpire BLAST is in a central location with good \u201cline of sight\u201d visibility to the main areas of your home. If you need to place the GigaSpire in a non-central location and find it does not reach all the areas in your home where you use the Internet, you can request a mesh unit to extend your signal.<\/p>\n                        <p>\n                          <strong>Tip: Avoid placing the GigaSpire BLAST next to large appliances, behind TVs, or in \u201cservice closets\u201d such as power distribution or fuse panels. While the GigaSpire is designed to provide extensive wireless range and coverage, these devices are sources of interference and may reduce your throughput or range.<\/strong>\n                        <\/p>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-5\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-5\" id=\"link-9e81\" aria-controls=\"9e81\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Q.Does it matter how I position the GigaSpire BLAST?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-5\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-f69b\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-f69b\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-5\" id=\"9e81\" aria-labelledby=\"link-9e81\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-middle u-container-layout-8\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-6\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>For best performance, be sure to place the GigaSpire BLAST upright and in a central location.<\/p>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <a href=\"\" class=\"u-active-none u-border-2 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-btn-rectangle u-button-style u-hover-none u-none u-btn-1\">DOWNLOAD FAQ PDF<\/a>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-color-var u-section-6\" id=\"sec-cc12\">\n      <div class=\"u-clearfix u-sheet u-valign-middle-md u-sheet-1\">\n        <h3 class=\"u-align-center u-text u-text-1\">Mesh<\/h3>\n        <h4 class=\"u-align-center-xs u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-text u-text-2\">GigaSpire Mesh Set-Up<\/h4>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-70 u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-1\">\n                <div class=\"u-container-layout u-container-layout-1\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-3-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-4-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-2\">\n                <div class=\"u-container-layout u-container-layout-2\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-4-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-5-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-container-style u-layout-cell u-size-20 u-uploaded-video u-layout-cell-3\">\n                <div class=\"u-container-layout u-valign-middle u-container-layout-3\"><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-3\">How to Set Up Your Mesh (Wired)<\/h4>\n        <h4 class=\"u-align-center u-text u-text-4\"> How to Set Up Your Mesh<\/h4>\n        <h4 class=\"u-align-center-xs u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-text u-text-5\">GigaSpire Mesh FAQ<\/h4>\n        <div class=\"u-accordion u-collapsed-by-default u-expanded-width-md u-expanded-width-sm u-expanded-width-xs u-spacing-2 u-accordion-1\" role=\"tablist\">\n          <div class=\"u-accordion-item\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-1\" id=\"link-accordion-7c0e\" aria-controls=\"accordion-7c0e\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> What do the lights mean on my Mesh satellite?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-1\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-4ffd\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-4ffd\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-1\" id=\"accordion-7c0e\" aria-labelledby=\"link-accordion-7c0e\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-container-layout-4\">\n                <ul class=\"u-custom-list u-text u-text-6\">\n                  <li>\n                    <div class=\"u-list-icon\">\n                      <div xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\">\u2013<\/div>\n                    <\/div>\n                    <br>\n                  <\/li>\n                <\/ul>\n                <div class=\"u-clearfix u-custom-html u-custom-html-1\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\">\n                        <h3 class=\"headerBigStyle\" style=\"font-family: 'Open Sans', 'sans serif';\">GigaMesh Set-up<\/h3>\n                        <table class=\"card-table large-only stacktable table table-striped\" style=\"border: 0px;\" border=\"0\" cellspacing=\"0\">\n                          <thead>\n                            <tr>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">Status<\/th>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">Function<\/th>\n                              <th style=\"text-align: left; vertical-align: top; width: auto; font-family: 'Open Sans', 'sans serif'; background-color: #d1d1d1; color: #000000;\" data-cell-width=\"auto\">LED Status<\/th>\n                            <\/tr>\n                          <\/thead>\n                          <tbody>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Off<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Power is Off.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">1. The unit has not been turned on, or<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">2. There is no power to the unit.<\/p>\n                                <p>&nbsp;<\/p>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Both LEDs are Off.<\/p>\n                                <p>&nbsp;<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Booting Up, Software Upgrade in Process<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Unit is in the boot-up process or service\/software is being upgraded. Flashes cyan every second assuming software has taken over.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Both LEDs are On, Cyan.<\/span>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Boot-up Failure<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Boot-up failed (assuming software has taken over).<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Both LEDs are On, flashing Red<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Cycles at 0.8 seconds.<\/p>\n                                <p>&nbsp;<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">WPS Pairing Attempt to GigaSpire<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Press the WPS button on the GigaMesh for 3 seconds, and within 30 seconds press the WPS button on the GigaSpire, both will flash green.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Both LEDs are On, flashing Green.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Cycles at 0.5 seconds.<\/p>\n                                <p>&nbsp;<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">After Pairing and Connected to Internet<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">Unit has successfully booted up, services are up, and connected to the Internet.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">1. If Mesh is too close to the GigaSpire the top of the bar will light up, move it further from the GigaSpire.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">2. If Mesh is too far away from the GigaSpire the bottom of the bar will light up, move it closer to the GigaSpire.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">3. When the GigaMesh is an ideal distance from the GigaSpire the entire bar will light up.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">4. After 60 seconds the bottom of the light bar will reflect a solid light.<\/p>\n                                <p>&nbsp;<\/p>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">1. LED 1 (top) is On, Green.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">2. LED 2 (bottom) is On, Green.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">3. LED 1 and LED 2 are On, Green.<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">4. LED 2 (bottom) is On, Cyan.<\/p>\n                                <p>&nbsp;<\/p>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Service Failure, No Internet<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">No service, no Internet. If the GigaMesh is unable to pair, it will shift from blinking green to solid red for 60 seconds, then revert to the no internet failure status.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Both LEDs are On.<\/span>\n                              <\/td>\n                            <\/tr>\n                            <tr style=\"background-color: #ffffff; border: 0px;\">\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">Mesh Connected via Ethernet<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\"><span style=\"font-family: 'Open Sans', 'sans serif';\">If your GigaMesh is connected via Ethernet, and boots up successfully, the light bar will match the GigaSpire.<\/span>\n                              <\/td>\n                              <td style=\"text-align: left; vertical-align: top; font-family: 'Open Sans', 'sans serif'; color: #707070; border: 0px;\">\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">LED 1 is On, Cyan (Connected)<\/p>\n                                <p style=\"font-family: 'Open Sans', 'sans serif';\">LED is Red (No service)<\/p>\n                                <p>&nbsp;<\/p>\n                              <\/td>\n                            <\/tr>\n                          <\/tbody>\n                        <\/table>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n                <div class=\"u-clearfix u-custom-html u-custom-html-2\"><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-2\" id=\"link-accordion-05cb\" aria-controls=\"accordion-05cb\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> How do I reset the GigaMesh without having to unplug the unit?<br><\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-2\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-7f86\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-7f86\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-2\" id=\"accordion-05cb\" aria-labelledby=\"link-accordion-05cb\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-top u-container-layout-5\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-3\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>You can simply press the small red button on the side for less than 10 seconds. This will cause a reset, but will maintain the current configuration settings.<\/p>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-3\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-3\" id=\"link-accordion-a6bb\" aria-controls=\"accordion-a6bb\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> How do I reset the GigaMesh back to factory settings?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-3\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-a979\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-a979\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-3\" id=\"accordion-a6bb\" aria-labelledby=\"link-accordion-a6bb\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-container-layout-6\">\n                <div class=\"u-clearfix u-custom-html u-expanded-width u-custom-html-4\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>Pressing the RESET button on the side of the unit for at least 10 seconds will factory reset your GigaMesh.<\/p>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-4\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-4\" id=\"link-cdff\" aria-controls=\"cdff\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> What mounting options are available for installing the GigaMesh?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-4\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-a264\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-a264\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-4\" id=\"cdff\" aria-labelledby=\"link-cdff\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-middle u-container-layout-7\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-5\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>The GigaMesh must be plugged into any available 110 VAC standard outlet. The unit can be oriented in any direction. Note: the Wi-Fi signal strength indicator lights are referenced from the \u201cup\u201d orientation.<\/p>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-5\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-5\" id=\"link-9e81\" aria-controls=\"9e81\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Can the GigaMesh use both a wired and wireless connection to the GigaSpire?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-5\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-b6dc\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-b6dc\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-5\" id=\"9e81\" aria-labelledby=\"link-9e81\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-middle u-container-layout-8\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-6\">\n                  <div class=\"col-md-12 qa\">\n                    <div class=\"inner\">\n                      <div class=\"answer\"><span class=\"title\">A.<\/span>\n                        <p>The GigaMesh can extend network Wi-Fi coverage using either a wired or wireless connection back to the GigaSpire, but not both at the same time. If you want to switch from wired to wireless or vice versa, you will need to reset the GigaMesh back to factory settings by pressing the RESET button on the side for at least 10 seconds and go back through the setup process.<\/p>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <a href=\"\" class=\"u-active-none u-border-2 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-btn-rectangle u-button-style u-hover-none u-none u-btn-1\">DOWNLOAD FAQ PDF<\/a>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-section-7\" id=\"sec-07a8\">\n      <div class=\"u-clearfix u-sheet u-valign-middle-xl u-sheet-1\">\n        <h3 class=\"u-align-center u-text u-text-1\">CommandIQ App<\/h3>\n        <h4 class=\"u-align-center-xs u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-text u-text-2\">CommandIQ Basics<\/h4>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-60 u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-1\">\n                <div class=\"u-container-layout u-container-layout-1\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-5-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-6-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-2\">\n                <div class=\"u-container-layout u-container-layout-2\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-6-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-8-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"cell-temp-clone u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-3\">\n                <div class=\"u-container-layout u-container-layout-3\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-7-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-9-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-3\">An Introduction to the Main Menu<\/h4>\n        <h4 class=\"u-align-center u-text u-text-4\">Learn About Connected Devices<\/h4>\n        <h4 class=\"u-align-center u-text u-text-5\">An Introduction to the Main Dashboard<\/h4>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-64 u-layout-wrap u-layout-wrap-2\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-4\">\n                <div class=\"u-container-layout u-container-layout-4\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-8-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-10-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-5\">\n                <div class=\"u-container-layout u-container-layout-5\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-9-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-7-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"cell-temp-clone u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-6\">\n                <div class=\"u-container-layout u-container-layout-6\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-10-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-11-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-6\">How to Set Up Alexa<\/h4>\n        <h4 class=\"u-align-center u-text u-text-7\">Performing a Bandwidth Test<\/h4>\n        <h4 class=\"u-align-center u-text u-text-8\">View Network Usage<\/h4>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-78 u-layout-wrap u-layout-wrap-3\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-7\">\n                <div class=\"u-container-layout u-container-layout-7\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-11-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-13-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-8\">\n                <div class=\"u-container-layout u-container-layout-8\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-12-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-14-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"cell-temp-clone u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-9\">\n                <div class=\"u-container-layout u-container-layout-9\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-13-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-15-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-9\">Change Your Network Name and Password<\/h4>\n        <h4 class=\"u-align-center u-text u-text-10\">Learn About the Settings Menu<\/h4>\n        <h4 class=\"u-align-center u-text u-text-11\">Enable and Disable Applications<\/h4>\n        <h4 class=\"u-align-center-xs u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-text u-text-12\">CommandIQ FAQ<\/h4>\n        <div class=\"u-accordion u-collapsed-by-default u-expanded-width-md u-expanded-width-sm u-expanded-width-xs u-spacing-2 u-accordion-1\" role=\"tablist\">\n          <div class=\"u-accordion-item\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-1\" id=\"link-accordion-7c0e\" aria-controls=\"accordion-7c0e\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Where can I download the CommandIQ App?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-1\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-efea\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-efea\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-1\" id=\"accordion-7c0e\" aria-labelledby=\"link-accordion-7c0e\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-container-layout-10\">\n                <div class=\"u-clearfix u-custom-html u-custom-html-1\">A.<br>\n                  <br> Download the App from either the Google Play store or Apple App Store. Search for \u201cCalix Smart Home\u201d to find the correct app. \n                <\/div>\n                <div class=\"u-clearfix u-custom-html u-custom-html-2\"><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-2\" id=\"link-accordion-05cb\" aria-controls=\"accordion-05cb\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> What should my Wi-Fi name and password be?<br><\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-2\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-6ce4\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-6ce4\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-2\" id=\"accordion-05cb\" aria-labelledby=\"link-accordion-05cb\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-top u-container-layout-11\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-3\">A.<br>\n                  <br> Your Wi-Fi (SSID) name should be something unique and that you remember. You will likely not want to change your Wi-Fi name and password often as you would have to reconnect all the devices in your home after changing the name. \n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-3\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-3\" id=\"link-accordion-a6bb\" aria-controls=\"accordion-a6bb\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> Are the Wi-Fi names (SSID) case sensitive?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-3\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-4429\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-4429\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-3\" id=\"accordion-a6bb\" aria-labelledby=\"link-accordion-a6bb\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-container-layout-12\">\n                <div class=\"u-clearfix u-custom-html u-expanded-width u-custom-html-4\">A.<br>\n                  <br> Yes, Wi-Fi SSID names are case sensitive. \n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-4\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-4\" id=\"link-cdff\" aria-controls=\"cdff\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> I accidentally put my phone into a parental control profile and turned it off, now I cannot turn it back on. What should I do?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-4\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-c7ad\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-c7ad\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-4\" id=\"cdff\" aria-labelledby=\"link-cdff\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-middle u-container-layout-13\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-5\">A.<br>\n                  <br> Simply turn off Wi-Fi on your phone and wait for it to connect to the cellular network. You can then enter the app and select the checkmark icon to turn your profile back on. We would recommend that you remove your phone from the profile if you do not want to accidentally turn yourself off. \n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n          <div class=\"u-accordion-item u-accordion-item-5\">\n            <a class=\"u-accordion-link u-border-1 u-border-active-grey-25 u-border-grey-30 u-border-hover-grey-30 u-border-no-left u-border-no-right u-border-no-top u-button-style u-text-active-black u-text-custom-color-9 u-text-hover-black u-accordion-link-5\" id=\"link-9e81\" aria-controls=\"9e81\" aria-selected=\"false\" role=\"tab\"><span class=\"u-accordion-link-text\"> I don't see the Enhanced Parental Controls, or ProtectIQ under \"Enable Applications.\" What do I do?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-5\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 512 512\" style=\"\"><use xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xlink:href=\"#svg-3135\"><\/use><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" version=\"1.1\" xml:space=\"preserve\" class=\"u-svg-content\" viewBox=\"0 0 512 512\" x=\"0px\" y=\"0px\" id=\"svg-3135\" style=\"enable-background:new 0 0 512 512;\"><g><g><path d=\"M509.121,125.966c-3.838-3.838-10.055-3.838-13.893,0L256.005,365.194L16.771,125.966c-3.838-3.838-10.055-3.838-13.893,0    c-3.838,3.838-3.838,10.055,0,13.893l246.18,246.175c1.842,1.842,4.337,2.878,6.947,2.878c2.61,0,5.104-1.036,6.946-2.878    l246.17-246.175C512.959,136.021,512.959,129.804,509.121,125.966z\"><\/path>\n<\/g>\n<\/g><\/svg><\/span>\n            <\/a>\n            <div class=\"u-accordion-pane u-align-left u-container-align-left u-container-style u-accordion-pane-5\" id=\"9e81\" aria-labelledby=\"link-9e81\" role=\"tabpanel\">\n              <div class=\"u-container-layout u-valign-middle u-container-layout-14\">\n                <div class=\"custom-expanded u-clearfix u-custom-html u-custom-html-6\">A.<br>\n                  <br> Contact your Service Provider to subscribe to these features. \n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <a href=\"\" class=\"u-active-none u-border-2 u-border-no-left u-border-no-right u-border-no-top u-border-palette-1-base u-btn u-btn-rectangle u-button-style u-hover-none u-none u-btn-1\">DOWNLOAD FAQ PDF<\/a>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-color-var u-section-8\" id=\"sec-2510\">\n      <div class=\"u-clearfix u-sheet u-valign-middle-md u-valign-middle-xl u-sheet-1\">\n        <h3 class=\"u-align-center u-text u-text-1\"> ProtectIQ&#x2122;: Network Security<\/h3>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-60 u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-30 u-layout-cell-1\">\n                <div class=\"u-container-layout u-container-layout-1\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-18-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-21-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-30 u-layout-cell-2\">\n                <div class=\"u-container-layout u-container-layout-2\"><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-2\">Learn More About ProtectIQ - Network Security<\/h4>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-section-9\" id=\"sec-2cba\">\n      <div class=\"u-clearfix u-sheet u-sheet-1\">\n        <h3 class=\"u-align-center u-text u-text-1\"> ExperienceIQ&#x2122;: Enhanced Content Control<\/h3>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-60 u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-1\">\n                <div class=\"u-container-layout u-container-layout-1\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-14-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-16-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-2\">\n                <div class=\"u-container-layout u-container-layout-2\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-15-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-17-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"cell-temp-clone u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-3\">\n                <div class=\"u-container-layout u-container-layout-3\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-16-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-18-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-2\">Add Filters to Enhanced Parental Controls<\/h4>\n        <h4 class=\"u-align-center u-text u-text-3\">Set Time Limits&nbsp;<\/h4>\n        <h4 class=\"u-align-center u-text u-text-4\">Set Up: Enhanced Parental Control Profiles<\/h4>\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-gutter-64 u-layout-wrap u-layout-wrap-2\">\n          <div class=\"u-gutter-0 u-layout\">\n            <div class=\"u-layout-row\">\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-4\">\n                <div class=\"u-container-layout u-container-layout-4\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-16-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-19-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-5\">\n                <div class=\"u-container-layout u-container-layout-5\">\n                  <div class=\"u-align-left u-expanded u-uploaded-video u-video\">\n                    <div class=\"embed-responsive\">\n                      <video class=\"embed-responsive-item\" poster=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/ThumbnailImage-17-1.png\">\n                        <source src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/09\/360p-20-1.mp4\" type=\"video\/mp4\">\n                        <p>Your browser does not support HTML5 video.<\/p>\n                      <\/video>\n                      <button class=\"u-video-poster\"><\/button>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"cell-temp-clone u-align-left u-container-align-left u-container-style u-layout-cell u-shape-rectangle u-size-20 u-layout-cell-6\">\n                <div class=\"u-container-layout u-container-layout-6\"><\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n        <h4 class=\"u-align-center u-text u-text-5\">ExperienceIQ Notifications<\/h4>\n        <h4 class=\"u-align-center u-text u-text-6\">View Usage<\/h4>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-grey-10 u-section-10\" id=\"sec-9858\">\n      <div class=\"u-clearfix u-sheet u-valign-middle u-sheet-1\">\n        <div class=\"custom-expanded data-layout-selected u-clearfix u-expanded-width-lg u-expanded-width-md u-expanded-width-sm u-expanded-width-xl u-expanded-width-xxl u-gutter-30 u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-gutter-0 u-layout\" style=\"\">\n            <div class=\"u-layout-row\" style=\"\">\n              <div class=\"u-size-30 u-size-60-md\">\n                <div class=\"u-layout-col\">\n                  <div class=\"u-container-style u-custom-color-5 u-layout-cell u-shape-rectangle u-size-60 u-layout-cell-1\">\n                    <div class=\"u-container-layout u-valign-bottom-lg u-valign-bottom-md u-valign-bottom-sm u-valign-bottom-xl u-valign-top-xs u-valign-top-xxl u-container-layout-1\">\n                      <img decoding=\"async\" class=\"u-align-center-md u-align-center-sm u-align-center-xs u-expanded-width-xs u-image u-image-contain u-image-default u-preserve-proportions u-image-1\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/10\/anybxpsupportpledge-2-20.png\" alt=\"\" data-image-width=\"1000\" data-image-height=\"1000\">\n                      <h3 class=\"u-text u-text-1\"> Elite Support at the Heart of&nbsp;<br>Your Service\n                      <\/h3>\n                      <h4 class=\"u-text u-text-2\"> We\u2019re not just here to fix problems\u2014we\u2019re here to make your WiFi experience feel like a VIP treatment, 24\/7.&nbsp;&nbsp;<\/h4>\n                      <ul class=\"u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-align-left-xxl u-text u-text-3\">\n                        <li><span style=\"font-weight: 700;\">Same Day Support<\/span> for instant fixes\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\"> After Hours Support<\/span> for late-night needs\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\"> Onsite Support<\/span> when you need it most\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\"> Free WiFi System Replacements<\/span> for zero stress\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\"> Router Updates and Security Patches<\/span> done for you\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\"> Quarterly Updates and Feature Enhancements<\/span> to stay ahead\n                        <\/li>\n                      <\/ul>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n              <div class=\"u-size-30 u-size-60-md\" style=\"\">\n                <div class=\"u-layout-col\" style=\"\">\n                  <div class=\"u-container-style u-custom-color-5 u-layout-cell u-size-60 u-layout-cell-2\">\n                    <div class=\"u-container-layout u-valign-top u-container-layout-2\">\n                      <img decoding=\"async\" class=\"u-expanded-width-xs u-image u-image-contain u-image-default u-preserve-proportions u-image-2\" src=\"https:\/\/www.harperstage.com\/anybsp\/wp-content\/uploads\/2025\/10\/anybxpsecuritypledge-2-20.png\" alt=\"\" data-image-width=\"1000\" data-image-height=\"1000\">\n                      <h3 class=\"u-text u-text-4\"> Total Security from Network to Home&nbsp;<\/h3>\n                      <h4 class=\"u-text u-text-5\"> Your data, privacy, and devices deserve a fortress-level defense, and we\u2019re committed to keeping your home safe, inside and out.&nbsp;<\/h4>\n                      <ul class=\"u-align-left-lg u-align-left-md u-align-left-sm u-align-left-xl u-align-left-xxl u-text u-text-6\">\n                        <li><span style=\"font-weight: 700;\"> Core Network Security<\/span> that\u2019s always on guard\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\">CPNI Protection<\/span> for your privacy\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\">Hardened WiFi System with WPA3<\/span> for top-tier defense\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\">Built-In Virus, Malware, and Threat Blocking <\/span>for worry-free living\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\">DDoS Attack Protection<\/span> to keep you safe online\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\">Real-Time Threat Detection<\/span> for proactive safety\n                        <\/li>\n                        <li><span style=\"font-weight: 700;\">Secure Guest Network<\/span> for added peace of mind\n                        <\/li>\n                      <\/ul>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    \n    \n    \n  \n<\/div>","protected":false},"excerpt":{"rendered":"<p>SUPPORT, FAQ, KNOWLEDGE BASE Get Answers toAll Your Questions Need  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-804","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/pages\/804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/comments?post=804"}],"version-history":[{"count":6,"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/pages\/804\/revisions"}],"predecessor-version":[{"id":1838,"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/pages\/804\/revisions\/1838"}],"wp:attachment":[{"href":"https:\/\/www.harperstage.com\/anybsp\/wp-json\/wp\/v2\/media?parent=804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}